Shipping Policy

Mantra Living

At Mantra Living, we are committed to delivering your order in a timely and efficient manner. Please read our shipping policy to understand our shipping procedures and terms.

1. Shipping Locations

We currently ship to:

• South Africa (Domestic Shipping)
• Internationally to the EU, USA & UK via TUNL

2. Processing Time

• Order Processing: Orders ship the next business day (excluding weekends and public holidays). You will receive an email with tracking as soon as your order leaves us.
• Backorders: Items marked as backorder on the product page ship within 1 to 10 days.
• Delays: Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will notify you of any significant delays.

3. Shipping Methods and Delivery Times

• Domestic Shipping (South Africa): Delivered in 2 to 5 working days after dispatch. Free delivery on orders over R1,500.
• International Shipping (EU, USA & UK via TUNL): Delivery times vary based on destination and carrier but typically range from 7-14 business days.

4. Shipping Rates

• Domestic Shipping (South Africa): Free on orders over R1,500. Below that, shipping charges are calculated and displayed at checkout.
• International Shipping (EU, USA & UK): Rates are calculated at checkout based on destination, package weight, and shipping method.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

6. Customs, Duties, and Taxes

For international orders shipped via TUNL (EU, USA & UK):

• All customs duties, taxes, and fees are prepaid at checkout.
• You will not be charged any additional tariffs, VAT, or import duties upon delivery.

For domestic orders (South Africa):

• Prices include VAT where applicable.

7. Shipping Restrictions

• PO Boxes: We do not ship to P.O. boxes. Please provide a physical address.
• Remote Locations: Some remote areas may experience longer delivery times.

8. Lost or Damaged Items

• Lost Packages: If your package is lost in transit, please contact us at contact@mantraliving.co.za. We will work with the shipping carrier to resolve the issue as quickly as possible.
• Damaged Items: Every order is hand-packed. If anything arrives broken, email contact@mantraliving.co.za or WhatsApp 081 612 8155 within 48 hours with a photo of the item and the packaging, and we will replace it at no cost. If a piece is one of a kind and cannot be replaced, we will refund it in full.

9. Incorrect Shipping Information

Please ensure all shipping details are accurate at the time of purchase. Mantra Living is not responsible for packages delivered to an incorrect address provided by the customer.

10. Returns and Exchanges

Please refer to our Return and Refund Policy for information on how to return or exchange an item.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

📧 Email: contact@mantraliving.co.za